Refunds & Cancellations

Last updated: 11/8/2025

The following guidelines govern cancellations, rescheduling, and refunds for ritual bookings and Utsavam packages at Devipuram. All requests are subject to temple schedules and availability.

Eligibility

Requests shall be raised from the registered email/account associated with the booking.
For time-bound rituals and Utsavam packages, requests shall be submitted at least 48 hours before the scheduled time.
If the ritual has been performed or materials have been procured, a reschedule may be offered in lieu of a refund, subject to availability.

Temple-initiated Changes

In the event of operational constraints, safety considerations, or force majeure, Devipuram may reschedule or cancel a booking. Devotees may opt for a reschedule or a refund in accordance with this policy.

Refund Timelines

Upon approval, refunds shall be initiated within 3 working days.
Credit to the original payment method typically occurs within 5–7 working days, subject to your bank/payment provider.

Partial Refunds and Fees

Non-recoverable costs actually incurred (e.g., special materials) may be deducted from the refundable amount. Payment gateway charges are generally non-refundable once a transaction is processed.

How to Request

Please write to info@devipuram.org or use Contact Us with your booking ID, name, and reason for the request. Our team shall review and guide you on the next steps.